UW Information Technology


Metrics for UW Information Technology are provided in six key areas:

Metrics - Customer Satisfaction Metrics - Employee Satisfaction

Metrics - Finances Metrics - Peer Benchmarking

Metrics - Services Metrics - Support Strategic Goals

These metrics are part of UW-IT’s commitment to measuring and improving performance as an essential way of ensuring that we are fulfilling our mission to:

  • Enable UW students, faculty, and staff to be more effective
  • Help the UW manage risks and resources
  • Foster a community of innovation

A further goal is to ensure transparency and accountability. This represents an initial step toward providing metrics for UW-IT. We will continue to enhance and refine these metrics over time to provide a meaningful measure of UW-IT’s performance.

More information:
  • UW-IT 2014 Annual Report
  • UW-IT Metrics FY 2015 Full Report (January 2015)


Kelli Trosvig
Vice President for UW Information Technology and Chief Information Officer
Email | 206-616-1172
UW Mailbox: 354844

Bill Ferris
Chief Financial Officer
Email | 206-543-9004
UW Mailbox: 354844