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UW CareLink
Faculty & Staff Assistance Program

About UW CareLink

UW CareLink offers a wide range of services that can help you manage through the different stages of life, develop a healthy lifestyle, create a quality work environment, and save time by providing easy access to trusted experts, including counselors, attorneys, financial advisors, and child and adult/elder care consultants.

Services are available nationwide for benefits-eligible UW faculty and staff, their dependents, and household members. In addition, faculty and staff may include in the counseling session anyone who may be involved in their issue, such as a friend or relative. UW CareLink is brought to you by APS Healthcare, a leading provider of programs that help employees make the most out of their personal and professional lives.

Call toll-free: 1-866-598-3978 (TTY: 1-877-334-0489). Master's-level counselors are available to take your call 24/7. For financial, legal, and child and adult/elder care services you will be referred to the appropriate professional.

Prefer to seek help online? Visit the APS HelpLink portal (use "UW" as the company code to log in).

UW CareLink Services

Service & Description Detail & Additional Information Cost

Confidential Counseling

In-person assessment and short-term counseling by a local professional. Up to 5 sessions per concern. You may receive referral and additional resources after in-person counseling.

Common areas of concern include:

  • stress
  • work-related problems
  • family and parenting concerns
  • relationship issues
  • drug & alcohol problems
  • grief
  • depression

Critical & Traumatic Incident
Response Services

Facilitated discussions and on-site consultations for teams following a traumatic workplace event such as a coworker’s serious illness, death, or suicide, a threatening or violent incident in the work setting, or a natural or man-made disaster. Call 1-866-598-3978 (TTY: 1-877-334-0489) and choose the option for manager seeking consultation.

Additional information is available in "Managing the Impact of a Critical Incident: A Guide for Managers and Supervisors at the University of Washington."

The guide describes the support provided by UW CareLink for critical/traumatic events, as well as the range of reactions individuals may experience by, and tips for managers on effective responses to these reactions.


Childcare & Adult/Elder Care Consultation & Referral

UW CareLink provides you access to WorkLife consultants and practical, up-to-date articles, calculators, interactive planners, and self-assessments. All of these resources are available through the APS HealthLink portal (Use “UW” as the company code to login). Look for the LIVEConnect instant messaging tool in the upper right corner of the home page to contact a consultant who specializes in child/adult/elder care referral services. Or call toll-free: 1-866-598-3978.

Child Care & Parenting

  • Group, family, in-home, or after school care
  • Summer camps (resident, day, specialty)
  • Parenting classes and support groups

Adult & Elder Care

  • In-home, companion and respite services
  • Legal and financial issues
  • Housing options


  • International and domestic agencies
  • Support groups
  • Legal assistance


  • K-12 public and private schools
  • Post high school education
  • Financial aid, scholarships, tutoring

Financial Services

Consultation with a CPA or certified financial professional.

Examples of areas that may be covered:

  • College funding
  • Charitable giving
  • Debt and credit card issues
  • Budgeting
  • retirement planning

No charge for first 30 minutes of consultation.

Legal Services

Telephone or in-person consultation with a network attorney.

Examples of areas that may be covered:

  • Civil and consumer issues
  • Personal and family services
  • Financial matters
  • Real estate
  • Criminal matters
  • IRS issues
  • Consumer credit services
  • Estate planning

No charge for first 30 minutes of consultation. 25% fee reduction if that network attorney is retained.

Training and Workshops

Departments can request topical training seminars from UW CareLink. These one-hour sessions are designed to provide an overview or refresher. Email for more information on scheduling a training or workshop.

Professional & Organizational Development also offers courses and workshops to help employees deal successfully with work-related issues.

Topics may include:

  • Emotional intelligence
  • Conflict resolution
  • Resiliency
  • WorkLife balance
  • Dealing with difficult people
  • Communication

Management Consultation

Guidance and coaching for supervisors. Schedule consultations by calling 1-866-598-3978 and choosing the option for manager seeking consultation.

Professional & Organizational Development also offers coaching for managers and leaders.

Topics may include:
  • Effectively handling difficult employee interactions
  • Talking about work performance
  • Maintaining a positive, productive work environment.

Release Time, and Leave Use

For employees who accrue leave, the University provides release time for the first session relating to a particular concern. Additional sessions are charged to the appropriate leave category. If you schedule an appointment during scheduled work hours, you must make proper leave arrangements with your supervisor. Faculty and staff are not required to provide a supervisor with information about the purpose of their appointments.

Supervisors may refer faculty and staff members to UW CareLink. Supervisor-arranged appointments are treated as release time.

Contact your unit's Human Resources Consultant if you have questions about release time and leave use.

Disclaimer of Endorsement or Warranty

The University of Washington offers these programs solely to enhance the work life of its staff and faculty. The University has no responsibility for, and makes no representations or warranties with respect to, a) the vendors who offer products or services via these programs; b) information provided by vendors in any form, whether printed or electronic; c) the quality of products or services that vendors offer or sell to recipients through these programs or d) the ability of vendors to meet their promises or obligations in connection with the sale of a product or service, including all express, statutory, and implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. The University reserves completely the right to alter the type and nature of the programs it offers through WorkLife, including terminating some or all programs offered.


Violence Prevention

The University of Washington has policies and procedures regarding violence prevention. Please visit the SafeCampus website to find out more.

Professional & Organizational Development also offers courses and workshops to help employees deal successfully with work-related issues.

Layoff Support

See also UW CareLink support for layoffs for employees who may be facing layoff.

UW CareLink Publications

Balance is a quarterly newsletter for benefits-eligible faculty and staff. It provides information on many topics including emotional health, cross-cultural cohesiveness, depression, anxiety, blended families, grief, and protecting children online.

Solutions is a quarterly newsletter for managers and supervisors. Published for employees in supervisory roles, each volume highlights many of the complicated issues that come up in the workplace.

UW CareLink Tip Sheets are brief, periodic, information bulletins providing suggestions and solutions that address individual issues common to employees.

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